Jira automation is a no-code rule builder that lets users build "if-this-then-that" rules to automate their processes. The rules are triggered by Jira events and are relatively simple to build. Anyone with Global or Project Admin permissions can create automation rules to quickly automate many processes.

Automation is included with every Jira Cloud Standard, Premium, and Enterprise offering. However, there are notable Global and multi-project rule limits that may impact your experience with Jira's automation offering.

 ​This solution was provided by Darryl Lee. It has earned a $100 donation to FIRST. Challenge was submitted by Rachel Wright.

Challenge:

A customer submits a support request through the Jira Service Management customer portal. A help desk technician receives the request and classifies it by choosing a Component representing an impacted software application or business area. They use a second field to select the type of support needed. 

The type of support available needs to be Component-specific. For example, if the Component is "email," the only applicable support selections are "troubleshooting" and "monitoring." If the Component is "network," the only suitable support selections are "monitoring" and "security."

Have you ever wanted to automate calculations based on data from your Jira fields? While Jira Cloud allows you to create custom fields, it doesn't provide a way to perform any calculations within those fields.

You can now use Event-based Actions, more specifically the feature's Issue Field Value Change trigger, to perform and automate calculations using values that appear in your Jira issue's custom fields.

​Jira Misc Workflow Extensions (JMWE) review by TheJiraGuy is now available. While an online review mostly covers JMWE features for Jira Cloud, this Product Validation Report [pdf] covers all platforms - Jira Cloud, Jira Data Center, and Jira Server.

According to Rodney, Jira workflow apps "all essentially do something similar, but each one's unique design makes it suited to a slightly different application or use case." Here, he takes "a more in-depth look at what Jira Misc Workflow Extensions (JMWE) by Innovalog is, what problems it solves, what makes it unique."

Did you know that JMWE holds a special place in Rodney's heart? Read the report to find out why. 

Automate processes outside of Jira Workflows with this new JMWE for Jira Cloud feature​

If you've ever configured a Jira workflow, you know that regular workflow post-functions run on transitions - that is, when an issue transitions from one status to another. Let's say an issue transitions from OPEN to IN PROGRESS. As part of a workflow transition, many rules can be set up to automate processes.

Jira Misc Workflow Extensions (JMWE) for Jira Cloud includes dozens of configurable workflow post-functions that can enable a virtually unlimited number of use cases. However, what if important issue updates take place outside of status changes - without a transition taking place? That's where our new powerful Event-based Actions come in.