Security and Privacy Statement

1. Overview

Jira Misc Workflow Extensions (JMWE) for Jira Cloud uses the JMWE hosted service to process all post-functions serviced by the add-on. The JMWE hosted service runs on the Heroku platform. JMWE does not store customer data. However, JMWE stores technical logs for a period of up to 7 days. Each web request, from and to Jira Cloud, is authenticated and authorized before access is allowed, and all communication is secured through SSL (https).

2. Data Storage and Facilities.

JMWE hosted service uses Heroku components and infrastructure for data processing, and Loggly for log management and storage.

3. Stored Jira data.

JMWE does not store any customer data. Post-function configuration, as well as every User Entity Property created using JMWE, are stored directly within your Jira Cloud instance. However, for troubleshooting purposes, JMWE stores technical logs for a period of up to 7 days. The level of logs retained for each customer can be configured from the Troubleshooting and Support page.

4. People and Access.

Innovalog support and monitoring teams access technical logs only for purposes of application health monitoring and performing system or application maintenance, and upon customer request for support purposes. Only authorized Innovalog employees and consultants have access to logs.

5. Backups.

Since JMWE does not store any customer data, no backups are required.